Privacy policy
Privacy Policy
Last updated: 25 March 2026
At Interiors by Zai, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect.
This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our website, engage with our services, or make a purchase.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
• Contact details - name, email address, phone number, billing and shipping address
• Order information - purchases, preferences, and transaction history
• Payment information - processed securely via third-party providers (we do not store full payment details)
• Communications — any messages, enquiries, or correspondence with us
• Device and usage data — IP address, browser type, and interactions with our website
2. How We Collect Information
We collect your information in the following ways:
• When you make a purchase or enquiry
• When you interact with our website
• Through cookies and similar technologies
• Via trusted platforms and providers, including Shopify
3. How We Use Your Information
We use your personal information to:
• Process and fulfil orders
• Provide interior design and styling services
• Communicate with you regarding enquiries, orders, or support
• Improve our website, services, and customer experience
• Send occasional marketing communications (you may opt out at any time)
• Maintain security and prevent fraud
4. Shopify & Third-Party Services
Our website is hosted on Shopify, which enables us to provide our online store and services.
Your information may be shared with trusted third-party providers who assist in operating our business, including:
• Payment processors
• Shipping and logistics providers
• Marketing and analytics platforms
These providers only use your information to the extent necessary to perform their services.
For more information, please refer to Shopify’s Privacy Policy:
https://privacy.shopify.com
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Improve website functionality
• Understand how visitors use our site
• Personalise your browsing experience
You may disable cookies through your browser settings, however this may affect certain website features.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
However, no method of transmission over the internet is completely secure.
We recommend not sharing sensitive information through unsecured channels.
7. Your Rights
Under Australian privacy law, you have the right to:
• Request access to your personal information
• Request correction of inaccurate or outdated information
• Opt out of marketing communications at any time
To make a request, please contact us using the details below.
8. Data Retention
We retain personal information only for as long as necessary to:
• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
9. International Data Transfers
Some of our service providers (including Shopify) may store or process data outside of Australia.
We take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
11. Contact Us
If you have any questions or would like to access or update your personal information, please contact us:
Interiors by Zai
Melbourne, Victoria, Australia
Email: info@interiorsbyzai.com.au