Shipping policy

Shipping Policy

Interiors By Zai offers Australia-wide shipping, with international delivery available upon request.

For worldwide enquiries and custom shipping quotes, please contact us at info@interiorsbyzai.com.au.

International customers are responsible for any customs duties, taxes, or import fees applicable in their country.

 

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

For international orders, shipping rates will be provided via a custom quote prior to dispatch.

 

Delivery Timeframes

Order Processing

All orders are processed within 2–5 business days (excluding weekends and public holidays).

Please note: processing times may be extended during launches, sales, or peak periods.

Estimated Delivery Times (Australia)

Once dispatched, estimated delivery times are:

• Metro areas: 2–5 business days

• Regional areas: 3–7 business days

• Remote areas: 5–10 business days

Delivery timeframes are estimates only and may vary depending on your location and courier service.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delays & Responsibility

Once your order has been dispatched and tracking details have been provided, Interiors By Zai is not responsible for delays caused by couriers, weather conditions, or unforeseen circumstances.

Incorrect Address

Please ensure your shipping details are correct at checkout. Interiors By Zai is not responsible for orders delivered to incorrect addresses provided by the customer.

 

Damaged Deliveries

If your order arrives damaged, please notify us within 48 hours of delivery with clear photos of:

• The item

• Internal packaging

• Outer packaging

This allows us to assess and assist you as quickly as possible.

 

Important Note

Delivery timeframes do not include order processing times.

All delivery estimates are provided as a guide only and are not guaranteed.